Terms and Conditions

Koi Spins Casino

By accessing or using the services at Koi Spins Casino you enter into a binding agreement with the operator and accept the rules set out on this page. These terms explain how the platform works, what is expected of every player, and the principles that govern every aspect of the experience.

Acceptance and Scope

These Terms and Conditions apply to the entire website, all games, promotional offers and related services. Each time you log in or place a bet you confirm that you have read, understood and agree to be bound by the latest version. We recommend checking this page occasionally, as updates may occur.

Player Eligibility

You must be a natural person of legal gambling age in your country of residence and must not be located in any jurisdiction where online gambling is prohibited. It is your sole responsibility to ensure that using our services complies with all applicable local laws and regulations. We reserve the right to request proof of age and identity at any time.

Account Registration

All accounts must be opened with accurate, complete personal information. You may only hold one account per household, IP address and payment method. Any attempt to create multiple accounts will result in all accounts being closed and any funds forfeited. You must keep your login details confidential and notify us immediately if you suspect unauthorised access.

Responsible Gaming

We are committed to providing a safe environment. Tools are available to help you manage your play, including deposit limits, reality checks and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to use these facilities or seek professional help. Players who self-exclude are not permitted to open new accounts during the exclusion period.

Deposits and Withdrawals

Funds can be added to your account using the payment methods displayed on the cashier page. All transactions are processed securely and in the currency chosen at registration. Withdrawals are subject to verification procedures to protect both you and the operator. Once your identity and payment details have been confirmed, withdrawal requests are normally processed within a few business days, although times may vary depending on the method selected.

Any withdrawal request will first be applied against any active bonus balance before funds can be paid to you. We do not charge fees for standard deposits or withdrawals, although your bank or payment provider may apply their own charges.

Bonuses and Promotions

From time to time we offer welcome bonuses, free spins and other promotional offers. Each promotion has its own set of rules which are clearly displayed on the offer page. You must meet all qualifying criteria and complete any required wagering before bonus funds or winnings derived from them can be withdrawn. We reserve the right to remove or amend any promotion without notice and to void bonuses obtained through irregular play or abuse of the system.

Game Rules and Fairness

Every game available on the platform operates according to its own published rules, which form part of these Terms and Conditions. All games use certified random number generators that have been independently tested for fairness. Outcomes are final once the game has concluded and cannot be altered by either party.

Prohibited Conduct

Certain activities are not permitted and may lead to immediate account closure. These include, but are not limited to, collusion with other players, use of bots or automated software, fraudulent deposits or chargebacks, and any behaviour intended to exploit technical or promotional loopholes. We take such matters seriously and will report suspected criminal activity to the relevant authorities.

Intellectual Property

All content, graphics, logos and software on the website remain the property of the operator or its licensors. You are granted a limited, personal, non-transferable licence to use the platform for private entertainment purposes only. Any other use, including copying, modification or distribution, is strictly prohibited.

Limitation of Liability

We provide the services on an “as is” basis. To the maximum extent permitted by law we accept no liability for any direct or indirect loss arising from your use of the website, technical faults, or errors in transmitted information. Our total liability shall never exceed the amount you have paid to us in the preceding twelve months.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, our services or industry practice. The revised version will be published on this page and the date of the last update shown at the bottom. Continued use of the platform after any changes constitutes acceptance of the new terms.

Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which the operator is licensed. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that territory.

Last updated: 15 March 2025