Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised, and enjoyable gaming experience. This includes details provided directly by you during account registration, such as your full name, date of birth, email address, residential address, telephone number, and payment information.

In addition, we automatically collect certain technical data whenever you visit or use our platform. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We also record details of your gameplay and transactions to maintain accurate records and meet regulatory obligations.

How We Use Your Information

Your personal data is used primarily to create and manage your account, process deposits and withdrawals, verify your identity, and provide customer support. We also use this information to improve our services, personalise your gaming experience, and ensure compliance with legal and licensing requirements.

Where you have given consent, we may send you promotional communications about new games, bonuses, and special offers. You can adjust these preferences or opt out at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the casino. These include payment processors, identity verification agencies, customer support partners, and marketing service providers. All such partners are contractually obligated to maintain the confidentiality and security of your data.

We may also disclose information when required to do so by law, regulatory authorities, or licensing bodies, or to protect the rights, property, or safety of Koi Spins Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and deliver relevant content. Essential cookies enable core features such as account login and game access. Analytical and preference cookies help us understand how our site is used and improve your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance and functionality of the platform.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration. These include encryption of sensitive information, secure servers, regular security assessments, and restricted staff access to personal data on a need-to-know basis.

While we strive to maintain the highest standards of security, no system can guarantee absolute protection. You are also responsible for keeping your account credentials confidential.

Your Rights and Choices

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we restrict how we use your information.

To exercise any of these rights, please contact our customer support team. We will respond to your request within statutory timeframes and in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, regulatory, and accounting requirements. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact our support team via live chat or by emailing [email protected]. We will be happy to assist you.

This policy is effective as of April 2025.